Contact Us
Have a question, found a bug, or want to request a feature? Reach out and we'll get back to you as soon as we can.
KnowMore Labs, LLC
Email: support@kmlabs.com
Frequently Asked Questions
How do I cancel my subscription?
Subscriptions are managed through your device's app store. On iPhone, go to Settings → your name → Subscriptions → Nemonic. On Android, open the Google Play Store → Menu → Subscriptions → Nemonic.
How do I delete my account?
You can delete your account from within the app under Profile → Account → Delete Account. For full details, see our account deletion page.
How do I report a bug?
Send us an email at support@kmlabs.com with a description of what happened, your device model, and your OS version. Screenshots help too.
Can I request a new course topic?
Absolutely. You can request a custom course directly in the app, or email us at support@kmlabs.com with your idea.
I'm not receiving audio or my courses won't load.
Try closing and reopening the app, then check your internet connection. If the issue persists, email us at support@kmlabs.com and we'll look into it.