Terms of Service

1. Welcome to Nemonic

These Terms of Service ("Terms") are an agreement between you and KnowMore Labs, LLC ("KnowMore Labs," "we," "our," or "us"). They govern your use of the Nemonic mobile application, the website at nemonic.ai, and the learning, content-generation, audio, and related services we provide (collectively, the "Service").

By creating an account, tapping a button that states you agree to these Terms, making a purchase, or otherwise using the Service after being presented with these Terms, you agree to them. If you do not agree, do not use the Service.

Certain features or purchases may include additional terms shown when you use or buy them. Those additional terms are part of this agreement. If they conflict with these Terms, the more specific terms control for that feature or purchase.

2. Who May Use the Service

You must be at least 13 years old to use the Service. If the law where you live requires you to be older for KnowMore Labs to provide the Service to you without parental consent, you must meet that higher age requirement.

If you are under 18 or have not reached the age of legal majority where you live, you may use the Service only with permission from a parent or legal guardian. That adult should review these Terms with you and is responsible for your use of the Service to the extent permitted by law.

The Service is not directed to children under 13, and we do not knowingly collect their personal information. A parent or guardian who believes a child under 13 has provided personal information may contact privacy@kmlabs.com.

3. Your Account

Some features require an account. You agree to provide accurate information, keep it reasonably current, protect your credentials, and promptly notify support@kmlabs.com if you suspect unauthorized access.

Your account is personal to you. You may not sell it, transfer it, share credentials, or use another person's account without permission. You are responsible for activity under your account unless caused by our breach of these Terms or failure to use reasonable security measures.

You may sign in using services such as Apple or Google. Your use of those sign-in services is also governed by the provider's terms and privacy practices.

4. What the Service Provides

Nemonic helps users create, discover, listen to, and study educational material. Features may include AI-generated courses and learning paths, audio narration, quizzes, spaced-repetition tools, progress tracking, recommendations, public-library content, and offline access.

We may introduce, modify, limit, or discontinue features as the Service evolves. We will not use that right solely to avoid providing access to a one-time purchase. If we discontinue a paid feature or purchased item, we will handle the change in accordance with Section 8 and applicable law.

The Service may impose reasonable technical, storage, generation, or usage limits. Limits may vary by plan and may change to protect reliability, prevent abuse, control unusual costs, or comply with law. We will describe material plan limits at or before purchase when reasonably practicable.

5. AI-Generated Content

How AI Is Used

The Service uses generative artificial intelligence and text-to-speech systems to create or assist with curricula, scripts, summaries, recommendations, assessments, images, and audio (collectively, "Generated Content"). We may use third-party providers, which currently include providers such as OpenAI, Anthropic, and ElevenLabs. Providers may change over time.

Limitations

AI systems are probabilistic. Generated Content may be inaccurate, incomplete, outdated, misleading, biased, offensive, or similar to content generated for another user. A course request may fail, take longer than expected, or produce a result that does not meet your expectations. Citations, quotations, and source descriptions may contain errors and should be independently verified.

You are responsible for evaluating Generated Content before relying on, sharing, or acting on it. Do not use the Service as a substitute for professional judgment or to make high-impact decisions about another person.

Your Instructions

You authorize KnowMore Labs and its service providers to process the prompts, topics, documents, preferences, and other material you submit ("Inputs") to attempt the generation or other task you request. We may apply safety checks, require additional confirmation, or decline, limit, delay, or stop a request for safety, security, technical, legal, or policy reasons.

6. Your Inputs and Generated Content

You Keep Your Rights in Inputs

You retain any ownership rights you have in your Inputs. KnowMore Labs does not claim ownership of your ideas merely because you enter them into Nemonic.

You grant KnowMore Labs a non-exclusive, worldwide, royalty-free license to host, reproduce, adapt, transmit, and otherwise process your Inputs as reasonably necessary to provide, maintain, secure, troubleshoot, and improve the Service; comply with law; and enforce these Terms. This license is limited by our Privacy Policy and ends when the Input is deleted from our systems, except for reasonable backup, legal-retention, security, and deidentified uses described in that policy.

You represent that you have the rights and permissions needed to submit your Inputs and allow us to process them. Do not submit confidential, regulated, or highly sensitive information unless the Service expressly asks for it and you are authorized to provide it.

Your Right to Use Generated Content

Subject to these Terms and any applicable purchase terms, KnowMore Labs grants you a personal, non-exclusive, non-transferable license to access and use Generated Content delivered to your account for your own non-commercial learning. A one-time course or learning-path purchase carries the continuing-access rights described in Section 8.

AI output may not qualify for intellectual-property protection, and the law concerning AI-generated material continues to develop. These Terms do not promise that Generated Content is unique, protectable, or free of third-party rights. KnowMore Labs retains its rights in the Service, its generation systems and prompts, templates, branding, editorial material, and pre-existing or independently developed content.

KnowMore Labs may reuse Generated Content or provide the same or similar material to other users. We will not publicly attribute your private Inputs to you unless you choose to publish the related content or otherwise authorize us to do so.

Publishing to the Public Library

Courses you create are private unless you affirmatively choose to add them to Nemonic's public library or otherwise share them publicly. If you publish content, you grant KnowMore Labs a non-exclusive, worldwide, royalty-free license to host, reproduce, format, adapt for accessibility, display, distribute, promote, and make that content available through the Service.

You may unpublish content using available controls or by contacting support. Removal may take a reasonable time, and cached, backup, deidentified, or previously shared copies may remain where permitted by law. We may refuse or remove public content that violates these Terms, creates risk, or is unsuitable for the public library.

Feedback

If you voluntarily provide suggestions or feedback about Nemonic, we may use it without restriction or compensation to you. This does not give us rights in unrelated material or personal information included in the feedback.

7. Nemonic Content and License

The Service and its software, design, branding, databases, curated library, editorial content, and other materials provided by KnowMore Labs or its licensors ("Nemonic Content") are protected by intellectual-property and other laws.

We grant you a limited, personal, non-exclusive, non-transferable, non-sublicensable license to use the Service and Nemonic Content for non-commercial learning in accordance with these Terms. Except where applicable law does not allow the restriction, you may not:

• sell, rent, sublicense, republish, or commercially exploit the Service or Nemonic Content;
• copy or distribute substantial portions of the curated library;
• reverse engineer, decompile, or attempt to extract source code, model components, system prompts, training data, or proprietary methods;
• remove proprietary notices or misrepresent the source of content; or
• use the Service or its outputs to train or improve a competing AI or machine-learning system without our written permission.

Nothing in these Terms restricts rights you have under applicable law that cannot be waived by contract.

8. Purchases, Subscriptions, and Refunds

Purchase Information

Prices, billing periods, trial terms, included features, and any important limits are shown on the purchase screen before you confirm a transaction. Prices may include or exclude taxes depending on your location and the storefront. The terms displayed by the applicable app store at confirmation are part of your purchase agreement and control with respect to price and billing if they conflict with a general description in these Terms.

Subscriptions and Free Trials

Subscriptions automatically renew for the period shown at purchase unless canceled before the renewal deadline shown by the applicable app store. At the end of a free trial, the subscription converts to a paid subscription unless canceled before that deadline. The store may charge your payment method shortly before the next billing period begins.

You can manage or cancel a subscription through the app-store account used to purchase it. Cancellation stops future renewal but does not ordinarily provide a refund for the current period. You will normally retain subscription access through the end of the paid period. Deleting Nemonic or deleting your Nemonic account does not automatically cancel an app-store subscription.

We or the app store may change a subscription's price or features. Any price change, renewal reminder, or material change will be disclosed as required by applicable law and store policy. Where required, the change will not take effect without your consent.

One-Time Course and Learning-Path Purchases

A one-time purchase is not a subscription and does not automatically renew. It grants your account continuing access to the purchased course or learning path without another purchase while:

• KnowMore Labs continues to operate the Service and support that content;
• your account remains active and in good standing; and
• access is not prevented by law, a third-party platform, or circumstances outside our reasonable control.

References such as "keep it," "yours to keep," or "forever" mean that the purchase does not expire merely because you do not have an active subscription. They do not promise perpetual hosting after the Service or content is discontinued. We will not revoke a one-time purchase merely because you cancel a subscription.

If we permanently discontinue purchased content or terminate your account without cause, we will provide any remedy required by law or the applicable store policy and may provide another reasonable remedy, such as replacement access or a prorated refund. We may remove access without a refund where reasonably necessary because of fraud, chargeback, material breach, legal requirements, or a security threat, except where law requires otherwise.

Payments and Refunds

Mobile purchases are processed by the Apple App Store or Google Play Store, not directly by KnowMore Labs. Their payment, cancellation, and refund rules apply. Refund requests for those purchases must ordinarily be submitted to the store, although our support team can help investigate a technical problem.

Except as required by law, store policy, or an express purchase guarantee, payments are non-refundable after the applicable refund period. Nothing in these Terms limits refund, cancellation, cooling-off, or other consumer rights that cannot legally be waived.

9. App Stores and Other Third-Party Services

The Service depends on third parties, which may include app stores, authentication providers, payment infrastructure, cloud hosting, analytics, AI providers, text-to-speech providers, and linked websites. Their services are governed by their own terms and privacy policies. KnowMore Labs is not responsible for a third party's service, content, availability, or independent handling of data, except to the extent required by law.

If you obtained the Nemonic application through Apple's App Store, the Apple Standard End User License Agreement applies to your license to the application in addition to these Terms. Apple is not responsible for providing or supporting the Nemonic Service. If you obtained it through Google Play, Google Play's applicable terms also apply.

We do not guarantee that Nemonic will work with every device, operating-system version, network, or third-party service. Third-party changes may affect or disable features.

10. Acceptable Use

You may not use the Service to:

• violate law or the rights of another person, including privacy, publicity, copyright, or other intellectual-property rights;
• submit material you do not have permission to use;
• harass, threaten, exploit, defraud, or harm another person;
• create or distribute malware, destructive code, stolen credentials, or instructions primarily intended to facilitate unauthorized access;
• impersonate another person or deceptively use a person's voice, likeness, or identity without appropriate permission;
• make or materially assist high-impact decisions about another person's employment, housing, credit, insurance, education admission, medical care, or legal rights;
• access another account, device, or system without authorization;
• scrape, crawl, probe, overload, disrupt, or circumvent security, usage limits, access controls, source attribution, or safety measures;
• use bots or other automation to access the Service unless we expressly permit it; or
• use the Service in a way that exposes KnowMore Labs, users, or third parties to material harm or liability.

We may investigate suspected violations and take proportionate action, including limiting generation, removing content, preserving relevant information, or suspending access. We may cooperate with lawful requests from authorities. Our actions remain subject to the Privacy Policy and applicable law.

11. Copyright and Other Rights

We respect intellectual-property rights. If you believe content available through Nemonic infringes your copyright or another right, email legal@kmlabs.com with:

• your name and contact information;
• identification of the protected work or right;
• the location of the material at issue;
• a good-faith explanation of why the use is unauthorized; and
• a statement that the information you provide is accurate and that you are authorized to act.

We may remove or restrict material while reviewing a report and may terminate repeat infringers where appropriate. Knowingly submitting a false report may create liability.

12. Privacy and Account Deletion

Our Privacy Policy explains how we collect, use, share, retain, and protect personal information. It is incorporated into these Terms by reference.

You may delete your account through the app or by contacting support@kmlabs.com. Account deletion is intended to be permanent and will end access to the account, progress, subscriptions within Nemonic, and purchased content. Before deleting, separately cancel any app-store subscription to stop future charges.

We will handle account information and user-associated data as described in the Privacy Policy. Some information may remain for legal, security, fraud-prevention, transaction-record, backup, or deidentification purposes. Generated Content may remain in a deidentified form. Content you chose to publish may remain available until you unpublish it or request removal; contact support before deleting your account if you need help removing published content.

13. Availability, Changes, and Beta Features

We work to keep Nemonic useful and available, but we do not promise uninterrupted operation. The Service may be unavailable because of maintenance, failures, network conditions, third-party services, emergencies, or events outside our reasonable control.

We may label features as beta, preview, experimental, or early access. Those features may be less reliable, may change substantially, and may be discontinued. Additional terms shown with a beta feature may apply.

We may update software automatically where your device settings permit. You may need a supported version of the application to continue using the Service.

14. Suspension and Termination

You may stop using the Service at any time. Canceling a subscription, deleting the application, and deleting your account are separate actions.

We may limit, suspend, or terminate access if we reasonably believe:

• you materially or repeatedly violated these Terms;
• your use creates a security, safety, legal, or fraud risk;
• payment was reversed, fraudulent, or not completed;
• we are required to act by law or a third-party platform; or
• continuing to provide the Service is no longer reasonably practicable.

When reasonable, we will give notice and an opportunity to address the issue before termination. We may act immediately where delay could cause harm, violate law, compromise security, or expose us or others to liability. We will not terminate an account solely to avoid providing purchased access.

After termination, your license to use the Service ends. Sections that by their nature should survive will remain in effect, including provisions concerning ownership, licenses already granted for public content, payment obligations, disclaimers, limitations of liability, indemnification, disputes, and general terms.

15. Disclaimers

Nothing in this section limits warranties or consumer rights that cannot be excluded under applicable law.

We do not warrant that the Service will be uninterrupted, secure, error-free, free of harmful components, or compatible with every device; that defects will be corrected; that content will be accurate, current, complete, or suitable for your needs; or that a generation request will complete successfully.

You are responsible for maintaining appropriate backups and safeguards for material you submit or download. You use third-party services and links at your own risk, subject to any rights you may have against those third parties.

16. Limitation of Liability and Indemnification

Limitation of Liability

These limitations do not apply to liability that cannot legally be limited, such as liability for fraud, willful misconduct, gross negligence, or death or personal injury caused by negligence where applicable law prohibits the limitation. Some jurisdictions do not allow certain exclusions or limitations, so portions of this section may not apply to you.

Indemnification

To the extent permitted by law, you agree to indemnify and hold KnowMore Labs and its personnel harmless from third-party claims, damages, and reasonable costs arising from (a) Inputs you submit that infringe another person's rights, (b) your unlawful or intentionally harmful use of the Service, or (c) your material breach of these Terms. This obligation does not apply to the extent a claim was caused by KnowMore Labs.

We will give reasonable notice of a covered claim and allow you to participate in its defense. You may not settle a claim in a way that admits wrongdoing by or imposes a non-monetary obligation on KnowMore Labs without our written consent. This section does not apply to individual consumers where prohibited by applicable law.

17. Informal Resolution, Arbitration, and Class-Action Waiver

Informal Resolution First

Before starting arbitration or a lawsuit, the complaining party must send the other a written notice describing the dispute and requested relief. Send notices to KnowMore Labs at legal@kmlabs.com. We will send notices to the email associated with your account.

The notice must include the sender's name, the email associated with the Nemonic account, a reasonable description of the facts, and the relief requested. The parties will then try in good faith to resolve the dispute for 45 days. Either party may request a telephone or video conference. Applicable limitation periods will be tolled during this process where permitted by law.

Agreement to Arbitrate

If the dispute is not resolved informally, you and KnowMore Labs agree that any claim arising out of or relating to these Terms, the Service, or your relationship with KnowMore Labs will be resolved by binding individual arbitration. This includes claims based on contract, tort, statute, fraud, misrepresentation, or any other legal theory and claims arising before or after termination.

The Federal Arbitration Act governs this arbitration agreement. Arbitration will be administered by JAMS under its rules applicable to consumer disputes, including the JAMS Consumer Arbitration Minimum Standards, as modified by these Terms. If JAMS is unavailable, the parties will agree on a comparable administrator or ask a court to appoint one.

A court, rather than an arbitrator, will decide disputes about whether an arbitration agreement was formed and the scope, validity, or enforceability of this Section 17. The arbitrator will decide all other issues and may award the same individualized remedies available in court, subject to these Terms and applicable law. The award will be written and reasoned and may be entered in any court with jurisdiction.

Location and Fees

Hearings will be conducted remotely unless the arbitrator determines an in-person hearing is necessary. Any in-person consumer hearing will take place in the county where you live or another mutually agreed location. Fees will be allocated under the JAMS Consumer Arbitration Minimum Standards and applicable law. We will not seek arbitration fees or attorneys' fees from an individual consumer unless the arbitrator determines that a claim was frivolous or brought for an improper purpose and applicable law permits the award.

Exceptions

Either party may bring an eligible individual claim in small claims court. Either party may also seek temporary or preliminary individualized injunctive relief in court to prevent imminent harm while arbitration proceeds, and may bring a court action concerning actual or threatened infringement or misappropriation of intellectual-property rights. Nothing prevents either party from reporting an issue to a government agency, and an agency may seek relief where authorized by law.

Class-Action Waiver

TO THE FULLEST EXTENT PERMITTED BY LAW, YOU AND KNOWMORE LABS MAY BRING CLAIMS AGAINST EACH OTHER ONLY IN AN INDIVIDUAL CAPACITY, NOT AS A PLAINTIFF, CLAIMANT, OR CLASS MEMBER IN A CLASS, COLLECTIVE, CONSOLIDATED, PRIVATE-ATTORNEY-GENERAL, OR REPRESENTATIVE ACTION.

An arbitrator may award relief only to the individual seeking it and only to the extent necessary to resolve that individual's claim. If applicable law prevents enforcement of this limitation for a particular request for public injunctive relief, that request will be severed and decided by a court after the remaining claims are arbitrated.

Coordinated Filings

If 25 or more similar arbitration demands are submitted against the same party by the same or coordinated counsel, the JAMS Mass Arbitration Procedures and Guidelines will apply. Any dispute about administration of those filings will be handled under those procedures. Claims will remain tolled while they await administration where permitted by law.

How to Opt Out

If this is the first Nemonic agreement containing an arbitration provision that you accept, you may opt out of this Section 17 by emailing legal@kmlabs.com within 30 days after acceptance. Include your name, the email associated with your account, and a clear statement that you opt out of arbitration. Opting out will not affect the rest of these Terms.

If you accepted an earlier version of Nemonic's arbitration terms, you may reject material changes to this Section 17 by sending the same notice within 30 days after we notify you of the change. In that case, the earlier arbitration agreement will continue to govern rather than this revised version.

Enforceability

If any part of this Section 17 is found unenforceable, it will be severed to the minimum extent necessary, except that if the class-action waiver is found unenforceable as to a claim that cannot be severed, this agreement to arbitrate will not apply to that claim. This Section 17 survives termination.

18. Changes to These Terms

We may update these Terms as the Service, law, or our practices change. We will post the revised Terms and update the "Last Updated" date. For material changes, we will provide reasonable advance notice through the Service, by email, or by another prominent method, unless an urgent legal, security, or safety reason requires faster action.

Changes will apply prospectively from their stated effective date unless law requires otherwise. By continuing to use the Service after that date, you accept the updated Terms. If you do not agree, you must stop using the Service and may cancel your subscription. Changes to arbitration are also subject to the opt-out right in Section 17.

19. General Terms

Governing Law and Courts

California law governs these Terms without regard to conflict-of-law rules, except that the Federal Arbitration Act governs Section 17. This choice does not deprive consumers of mandatory protections under the law where they live.

For a dispute that is not subject to arbitration or small claims court, you and KnowMore Labs consent to the state and federal courts located in California. If applicable consumer law gives you the right to bring a claim in another court, that right is preserved.

Entire Agreement and Order of Terms

These Terms, the Privacy Policy, applicable purchase terms, and any additional terms presented for a feature form the entire agreement between you and KnowMore Labs regarding the Service. They replace prior agreements about the same subject. Store terms control store billing and the application license where they expressly apply; specific feature or purchase terms control over these general Terms for that feature or purchase.

Severability; No Waiver

Except as specifically stated in Section 17, if a provision is unenforceable, it will be limited or removed only to the extent necessary and the rest will remain effective. A failure to enforce a provision is not a waiver of the right to enforce it later.

Assignment

You may not assign these Terms or transfer your account without our written consent. We may assign these Terms in connection with a merger, acquisition, corporate reorganization, financing, or sale of all or part of our business, or by operation of law. We will not use an assignment to reduce your vested purchase rights.

Electronic Communications

You agree that we may provide agreements, disclosures, receipts, and notices electronically, including by email, through the application, or on our website. You may keep copies for your records.

No Third-Party Beneficiaries

Except for app-store providers and the KnowMore Labs parties protected by Sections 15 and 16, these Terms do not create rights for anyone other than you and KnowMore Labs.

20. Contact Us